Frequently Asked Questions

We offer several payment options, including pay-by-phone, in-person, or online. We will accept checks, cash, money orders, and debit or credit card payments at our Member Services office or card payments taken over the phone. There is a $3 convenience fee to pay with a card. We also have online payments and automatic payments available through the link on the Home page. A convenience fee of $2.95 or 3.5% of the bill, whichever is higher, is added at checkout when paying online.

 Water bills are sent out on the first day of the month for the previous month’s water usage. Payment is due by the 16th of the month, after which a late fee of 15% is assessed. If payment is not received by the 16th of the following month, the customer is subject to being cut off. Once cut off, the customer must pay the amount due, plus a $65 reconnection fee. 

Your JCWS bill contains important information about your usage, charges, late fees, and payment due date. Please refer to the additional information provided on the back of your bill for any updates or current notifications.

To sign up for paperless billing, log in to your JCWS account online and go to the "My Billing and Payments" section. From there, you can choose the "Go Paperless" option located under the "Make a Payment" button.

To sign up for auto pay billing, log in to your JCWS account online and go to the "Settings" section. From there, you can choose the "Auto Pay" option, and enter and select your payment method, either a card or a bank account number. Make sure the "Auto Pay ON" box is checked and click "Save"!

The current charge for residential customers is $2.85 per thousand gallons of water used, plus a facility fee of $38.50 per month.

If your water usage is unusually high, it is possible that you could have a leak in your home. Read your meter before and after a two-hour period when no water is being used. If the meter does not show exactly the same readings, there is a leak.

Check for toilet tank leaks by adding food coloring to the tank. If the tank is leaking, color will appear within 30 minutes. (Flush as soon as test is done since food coloring may stain the tank.)

Repair dripping faucets by replacing washers. If your faucet is dripping at the rate of one drop per second, you could waste up to 2,700 gallons of water per year.

If you are sure that you don’t have leak in your home, please call our office at (850) 997-0314 and request that our water operator check your meter.

Visit our Member Service Office at 8710 Old Lloyd Rd in Lloyd, Florida, during our office hours (Monday - Friday, 9:00 am - 5:00 pm). If there is an existing service at the location, JCWS requires a refundable deposit of $125 and a non-refundable connection fee of $25. 

If there is no service at the property, we will be glad to give you an estimate for installing a tap into the main, and setting a meter and service. 

Please call (850) 997-0314 during office hours (Monday - Friday, 9:00 am - 5:00 pm).  When the office is closed, please call (850) 251-4206 or (850) 251-9531.

When there is a loss in water pressure, either due to a broken water pipe or a scheduled outage for repairs, a Precautionary Boil Water Notice (PBWN) will be issued. If this happens in your area, an orange door hanger with instructions, will be hung on your front door. Water pressure keeps unhealthy pollutants from entering the underground pipes that bring drinking water to your house or business. When the pressure is lost, contaminants can seep into the pipes. This might allow pathogens (disease-causing germs) into the water that can cause illness if one drinks it or prepares food or beverages with it. So, as a precaution, it is important to disinfect tap water before drinking, brushing teeth, washing fruits and vegetables, or making ice.

After the water system is repaired and the pressure is restored in the pipes to your home or business, the PBWN will remain in effect for one to several days while bacteria tests are conducted to assure the safety of the water. The notice will be lifted (rescinded) only after tests prove the water is safe to drink. The rescind notice will be delivered by way of a green door hanger which will be placed on your front door.

The Department of Environmental Protection requires regular testing for a number of pollutants, impurities, and chemicals. These range from monthly testing for bacteria to bi-annual testing for lead and copper. The samples are carefully collected and taken to an independent laboratory for analysis. Every year by July 1st, JCWS publishes the previous year's Consumer Confidence Reports based on DEP regulations so that each customer can see the test results of their area's water.

JCWS is regulated by four agencies. The Department of Environmental Protection regulates the water quality; the Northwest Florida Water Management District and Suwannee River Water Management District regulate the amount of water pumped from the ground; and the U. S Department of Agriculture/Rural Development oversees our financial situation. 

The Board of Directors is elected by the membership at the annual meeting, usually held every January. The Board meets on the third Thursday of every other month (January, March, May, July, September, and November). A Special Board meeting can be called if there is an unusual circumstance or emergency to be dealt with. Board meetings begin at 6:00 p.m., and are held at the overhead tank site at 395 Water Mill Road in Lloyd, Florida.